Introducting The Smurfs Fit Virtual Challenges DETAILS

GENERAL QUESTIONS

 

WHAT IS A VIRTUAL CHALLENGE?

Virtual run/activity challenge is an opportunity for athletes and fitness enthusiasts to push themselves towards a goal and to connect with a community of like-minded individuals, regardless of their location.  The challenge typically consists of completing a set number of miles and by choosing one of the following activities: running, walking, biking, swimming, or any distance related activity. 

Challenge in Motion believes in the power of virtual challenges to offer flexibility, diversity, and fun to a fitness journey.  By participating in our virtual runs and activity challenges, individuals can gain motivation, track their progress, and celebrate their accomplishments with a sense of accomplishment and pride.

Find out more on How a Virtual Challenge Works by visiting our step by step breakdown.  

 

HOW LONG DO I HAVE TO COMPLETE MY CHALLENGE?

At Challenge in Motion we do not require most of our challenges to be completed within any specific times.  We feel that by placing a mandatory completion time can actually have a negative effect on positive motivation.  Participants are more than welcome to create their own challenge completion windows.  

My Best Year Challenge™ is the only challenge that must be completed within the calendar year registered for.  

 

DOES MY CHALLENGE NEED TO BE COMPLETED ALL AT ONCE?

All of our challenges can be broken down into managable segments.  The main goal is to keep you motivated and focused on finishing the challenge.

  

WHAT TYPE OF ACTIVITIES ARE ALLOWED TO COMPLETE THE CHALLENGES?

Challenge in Motion events and challenges can be completed by running, walking, cycling, swimming,  or other forward motion activity.  

Some of our challenges are designed for suggested activities but, truly can be completed using all of the above.

 

DO I NEED A SPECIAL FITNESS DEVICE TO TRACK MY MILES?

Participants do not need a special device to track their miles.  Many people use their smartphone as many of them have fitness apps built right in to track miles.  

Other fitness apps that can be downloaded for free are the Nike Run Club (NRC), MapMyRun, Strava, RunKeeper are just a few. 

 

HOW DO I LOG MILES FOR MY CHALLENGE?

Participants have 2 options to log miles for their registered challenge.  Once you have created your account on our tracking platform 

https://tracker.challengeinmotion.com/   1) Manually -  From the main calendar on your DASHBOARD, Select the date you would like to add your activity.  In the popup window select the registered challenge you want to add your miles, then  your exercise type, and add a distance.   2) Automatically –  Currently, we support: Garmin, Fitbit, Strava, MapMyRun, MapMyRide, and MapMyWalk. We are always working on adding other apps and devices. 


SHIPPING QUESTIONS

 

WHEN WILL MY CHALLENGE PACKET SHIP?

Depending on the challenge or event you register for the shipping process will vary.  If there are materials that are required to complete your challenge those will usually ship within 1-2 business days.  If there are no materials that are required to be used for the challenge Challenge in Motion will ship your finisher swag within 1-2 business days of the completion of your challenge.

 

WILL I RECEIVE A TRACKING OR SHIPPING NOTIFICATION?

Challenge in Motion provides tracking numbers for all First Class, Priority, and International Packages.  Any materials that are mailed by standard postage will not have a tracking number provided.  

Challenge in Motion standard shipping provider is the United States Postal Service unless specified otherwise.  Packages shipped by the USPS can be tracked via their website found here https://tools.usps.com/go/TrackConfirmAction_input.

 

DO YOU SHIP INTERNATIONAL?

Challenge in Motion provides participants all over the world the opportunity to take part in our challenges.   International shipping rates will apply to those who live outside the country. 


REFUNDS, RETURNS, & EXCHANGES

 

WHAT IS CHALLENGE IN MOTION'S REFUND POLICY?

We do understand that situations may come up where you may request a refund on your registration.  Unfortunately, we do not offer refunds on registrations.  You do have the option to transfer your registration to another one of our other challenges or merchandise. 

 

HOW CAN I EXCHANGE MY SHIRT FOR A NEW SIZE?

 

HOW DO I CONTACT CHALLENGE IN MOTION?

There many ways to contact Contact Challenge in Motion.   If you have a customer services related issue or question and can't find your answer in the FAQ section our preferred methods are via email at contact@challengeinmotion.com or through Facebook Messenger.    Leaving a Facebook comment or posting on social media is discourage because we do not always see these posts and comments and don't want to miss helping anyone with their question.  Also, many people have different names associated with their profiles which makes it hard to look up specific information to help.  

You can also submit question via our website form found here Contact Us or Visit the Challenge in Motion Knowledge Base

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